Makro - what a disappointment

On 22 December 2024 I ordered a fridge online from Makro. The fridge was very quickly delivered by Makro Port Elizabeth on the 23rd. We very excitedly removed all the packaging only to discover that the fridge was damaged on the one side. How was this not picked up before packing the fridge for transport?

On the 274h of December 2024 I contacted Makro telephonically and was told that a return had to be logged online. I was unable to do this as it did not show that the fridge had been delivered to me. I was eventually able to log a return on 27 December 2024.

It then took Makro until Monday the 13th of January 2025 to eventually collect the damaged fridge.

To date I have no correspondence either telephonically or via email with regards to an exchange or refund.

To try to contact Makro is an impossible task. I have made various calls to the call centre and have also tried calling the PE branch directly only to receive absolutely no response.

It is now a month since I have paid for a fridge that I do not have. At this stage I am at the point where making a case of theft might be what is needed to get someone at Makro to do their job and contact me!!!!