BG
Bilkish G
1 reviews | Active since Mar 2022
23 Oct 2023, 01:37
Makro Water
I purchased makro branded water and upon drinking the water it does not taste good for consumption.
Makro needs to inform clientele of the change of products in terms of packaging as well as the nutritional information on the bottles differ to the old product. The taste of the new Makro water does not taste good for consumption.
Where is Makro sourcing they water from? The public needs to be aware should Makro not comply with safety consumption standards.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
23 Oct 2023, 16:13Good day Bilkish, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Makro's reply23 Oct 2023, 16:13
Official
Good day Bilkish, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
BG
Bilkish G's updateReviewer Update
25 Oct 2023, 05:23Dear Makro Hello Peter team
Your above response does not comply with understanding how critical this matter is and you are not taking this customer request seriously or providing feedback on the reported issue. While you comment on Apologizing on this platform does not rectify the problem and inconveniene Makro has caused me and it does not correct the situation by not informing the public. The management of Makro Springfield has also not been considerate or apologized for this situation caused.
Makro customer care is totally inconsiderate after informing me the water you are selling is containing of Bacteria your management did not agree to make arrangements to collect the water from me but instead I had to inconvenience myself to get back to the store to return the purchased water.
I have requested telephonically and via email to be provided with an update of the process being followed of the investigations of your water containing of Bacteria as you are aware that my family and I consumed the Makro brand water.
I have also asked about the measures Makro has taken to inform the public whom have purchased this water and if the makro water has been removed from the shelves.
I received no response for the above requests. Makro is not taking accountability for their negligence of selling contaminated water containing of bacteria but instead risking many of people's lives by not disclosing to the public of the water containing of bacteria.
Your above response does not comply with understanding how critical this matter is and you are not taking this customer request seriously or providing feedback on the reported issue. While you comment on Apologizing on this platform does not rectify the problem and inconveniene Makro has caused me and it does not correct the situation by not informing the public. The management of Makro Springfield has also not been considerate or apologized for this situation caused.
Makro customer care is totally inconsiderate after informing me the water you are selling is containing of Bacteria your management did not agree to make arrangements to collect the water from me but instead I had to inconvenience myself to get back to the store to return the purchased water.
I have requested telephonically and via email to be provided with an update of the process being followed of the investigations of your water containing of Bacteria as you are aware that my family and I consumed the Makro brand water.
I have also asked about the measures Makro has taken to inform the public whom have purchased this water and if the makro water has been removed from the shelves.
I received no response for the above requests. Makro is not taking accountability for their negligence of selling contaminated water containing of bacteria but instead risking many of people's lives by not disclosing to the public of the water containing of bacteria.
BG
Bilkish G's update25 Oct 2023, 05:23
Reviewer Update
Dear Makro Hello Peter team
Your above response does not comply with understanding how critical this matter is and you are not taking this customer request seriously or providing feedback on the reported issue. While you comment on Apologizing on this platform does not rectify the problem and inconveniene Makro has caused me and it does not correct the situation by not informing the public. The management of Makro Springfield has also not been considerate or apologized for this situation caused.
Makro customer care is totally inconsiderate after informing me the water you are selling is containing of Bacteria your management did not agree to make arrangements to collect the water from me but instead I had to inconvenience myself to get back to the store to return the purchased water.
I have requested telephonically and via email to be provided with an update of the process being followed of the investigations of your water containing of Bacteria as you are aware that my family and I consumed the Makro brand water.
I have also asked about the measures Makro has taken to inform the public whom have purchased this water and if the makro water has been removed from the shelves.
I received no response for the above requests. Makro is not taking accountability for their negligence of selling contaminated water containing of bacteria but instead risking many of people's lives by not disclosing to the public of the water containing of bacteria.
Your above response does not comply with understanding how critical this matter is and you are not taking this customer request seriously or providing feedback on the reported issue. While you comment on Apologizing on this platform does not rectify the problem and inconveniene Makro has caused me and it does not correct the situation by not informing the public. The management of Makro Springfield has also not been considerate or apologized for this situation caused.
Makro customer care is totally inconsiderate after informing me the water you are selling is containing of Bacteria your management did not agree to make arrangements to collect the water from me but instead I had to inconvenience myself to get back to the store to return the purchased water.
I have requested telephonically and via email to be provided with an update of the process being followed of the investigations of your water containing of Bacteria as you are aware that my family and I consumed the Makro brand water.
I have also asked about the measures Makro has taken to inform the public whom have purchased this water and if the makro water has been removed from the shelves.
I received no response for the above requests. Makro is not taking accountability for their negligence of selling contaminated water containing of bacteria but instead risking many of people's lives by not disclosing to the public of the water containing of bacteria.