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PvdV
Paul van der Vyver

1 reviews | Active since Apr 2021

19 Apr 2021, 10:24

Makro warranty policy

We bought a tv from Makro Cape Gate that broke after 9 months. We handed it in and was informed that if it was not repaired within 21 days that we would get a refund or a new tv. When going back on day 23 after not hearing anything from Makro the supervisor told us that the 21 days refer to working days!!! Makro, please look up the legal definition of the term "21 days".

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Replies (3)
Makro
Makro's reply19 Apr 2021, 11:03
Official
Good day Paul,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team
PvdV
Paul van der Vyver's update20 Apr 2021, 13:04
Reviewer Update
So after this automated reply I get an email yesterday morning asking for the reference number. I rep**** immediately. So this afternoon I receive another phone call telling me either 15 working days or 21 working days depending on what suits them best. This tv was handed in on 26 March and we were told 21 days. Not 21 working days. Makro, please make good on your promises.
PvdV
Paul van der Vyver's update26 Apr 2021, 15:59
Reviewer Update
Thank you for the reimbur*****t