Makro warranty on appliances

I purchased a LG 55 inch television from Makro in March 2020. I bought a makro warranty which is 3 years above the manufacturer's warranty. My warranty expires in March 2025. My television screen is now faulty. I have called Makro customer care and they did pickup my television and acknowledged that the TV is still under warranty from them until March 2025. I was told that because it was Friday they would take actin after 72 hour and that it was weekend and they do mot work with these things during weekends. A week went by and no contact was received accept someone calling and asking me if I was satisfied with their service. When I called again I was told that they were sorry and they would help. Nothing was done for three weeks until I started to fight and become vulgar. They make me ugly and then they sent some one to view. Now today I received a call from their service provider telling me they will mot honour their warranty as they do mot cover the screens. Firstly Makro customer care do not have the decency to call me themselves nor are they honest. Secondly their salestaff emphasise me to purchase their warranty as they say if product can not be repaired they will replace it. Moreover I was told I did not have to come to them but they come to us. They were reluctant to send someone. Their customer care staff are rude and give a **** about the clients. Please do not buy from MAKRO. THEY DO NOT KERP THEIR WORD. THANK YOU HAMZA OMAR ***