Makro warranty is a ****.

I bought a Sinotec 55 inch smart TV back in 2019 at Strubensvalley Makro, I was giving 5 year warranty on the TV set. The TV worked well up until 10th October 2021. I contacted Makro Care and invoked my warranty plus I had my receipt on my emails.The problem with my set is that it is not switching on. My call was logged with CN-TRONICS and was giving job number 549590 and after two weeks of calling them, they finally collected my TV set on the 21st Oct 2021. I thought the worse was over as if it's collected by them it will come back working. I was fooling myself, CN-Tronics delivered a broken screen TV without a remote or stand even though mine was submitted with those accessories. What puzzle me the worst is that there's a receipt that has a matching serial number to the TV set that was delivered which clearly states that the panel is broken. I have sent numerous email and tried calling everyday, I don't response and now I'm stuck with a broken TV without a remote, power cable and stand. I can't even test is the TV is working or not. I feel like I was ****** daylight with a gun and I have nowhere to turn to. I'll also try consumer protection or ombudsman. How can a large retail outlet sells you a warranty when knowing very well that they not gonna account for it.