MAKRO WARRANTY DEPARTMENT- A RIP-OFF

Makro makes you pay for a warranty / extended warranty knowing very well that they won't assist you when the time arrives. This is a *******. We have been waiting for a representative to contact us re: dishwasher that stopped working at the office and three weeks down the line - I am still being moved form one person to another and no one ever calls back - the warranty was long paid for yet we are sitting with a dishwasger that diesn't work - 1 year down the line. Makro customer service is very bad and I am not sure why they keep on making custmers pay for warranties they know they won't be accounted for.