makro wake up

I ordered a proline mini android tv from their online store and it was a online exclusive, it began giving problems and i asked for a replacement. I got it replaced after a struggle and makro not knowing what to do. The replacement also strated making problems within a week and i asked for a refund. Makro shifting the blame to a company called Pinnacle and without letting me know Pinnacle came to pick up the product and its now been 2 weeks without any feedback from makro. I had to call in and explain my story again and promises people will call me back and they dont. I will advise anyone to not use their online only products as its an issue to get it replaced.