Makro. Waiting for my refund for 3 months

Item: Makro
Rating: 1
Author: Ameena O

I logged a complaint regarding a refund. I was emailed and told that my refund would be processed in 3 to 5 working days. Its now 12 days later and still...no refund. I called in now and the lady says that she cannot find the refund amount. This is 3 month's later and the damn refund is not done.

Order MAK*** refund amount R748.09.

Your customer care procedure and the way you conduct business is disgusting.

Helpful (0)

Replies (1)

Makro's replyOfficial

11 Aug 2020, 11:07

Good day Ameena,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply11 Aug 2020, 11:07

Official