Makro , waiting a MONTH for my order!!!!!!!!

I have made an online purchase on the 18th December 2018, and have not received my order up to the present day 22 January 2019.. I have called numerous times (more than 10 times) using up my airtime which now costed me more than the item itself, each agent that i have spoken to has given me false information and promised to escalate the issue, i have spoken to a person in charge of customer care, he had emailed me and promised to sort out my issue, up to the present day, he also has chose to not get back to me and also not reply to my mail which i had sent to him, i've called again after not getting any response, and a team leader then assured me that my issue would be resolved , which was on the Friday the 18th January 2019,she mentioned that on Sunday she would get back to me, i have not heard from her up to the present day...i still await my order which was suppose to be a gift for my son...This is really unacceptable customer service, my money was taken and no goods delivered for more than a month....