Makro Vodacom cell phone contract

Signed a Vodacom contract for 2 phones with Makro being the vendor. The one Apple iphone 6s worked 100 percent but the other phone was faulty. Couldn't exit to home screen with home button. This was an intermittent problem. Was told that the phones carried a 1 year warranty and a 7 day out of box warranty. Took it back to Makro on the 3rd day explained the problem to the returns counter. Was told they cannot assess the phone and will have to book the phone in for an assessment to be sent to Vodacom. After 2 weeks went back to Makro and was told there was no fault found and a software upgrade was done. Took the phone to the car and found the phone was still faulty. Took back to the returns. But the supervisor was adamant that there was nothing they could do and i should take the phone myself to Vodacom repairs. I have been too and fro with the phone and after emailing Makro customer service was told to book the phone again to be sent to Vodacom Johannesburg. And its gone more than 2 months and this issue has not been resolved. Vodacom refuses to replace the phone initially citing more than 7 days and now denying the phone is faulty. A really terrible experience. Makro is not protecting the rights of its customers against its suppliers. Makro asserts that they do not carry the warranty and Vodacom gives the directive for OBF warranty. Its gone more than 2 months and this problem has not been resolved. This is really a terrible experience and an eye opener for people deciding to take a cell phone contract at Makro especially with Apple iphone cpo phones