ML
Meyer L
1 reviews | Active since Mar 2009
03 Jan 2021, 10:16
Makro Very Very bad service.
No store answers a telephone call. Have tried two and it is a waste of time and money. The call center is just as bad. They answer the call. All they tell me is that it is up to 10%. Nobody can tell me the exact amount. They told me to go to the store. What a help. Never had such useless answers in my life. I can be contacted on ***
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Makro's replyOfficial
03 Jan 2021, 11:24Good day Meyer,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we can assure you that this is certainly not the type of service you can expect from any of our stores neither our national contact center.
Please leave this with us and we will be in contact with the relevant parties at store to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us. once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we can assure you that this is certainly not the type of service you can expect from any of our stores neither our national contact center.
Please leave this with us and we will be in contact with the relevant parties at store to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us. once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply03 Jan 2021, 11:24
Official
Good day Meyer,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we can assure you that this is certainly not the type of service you can expect from any of our stores neither our national contact center.
Please leave this with us and we will be in contact with the relevant parties at store to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us. once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we can assure you that this is certainly not the type of service you can expect from any of our stores neither our national contact center.
Please leave this with us and we will be in contact with the relevant parties at store to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us. once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team