Makro very poor service, advertising and customer care.

I ordered a fridge online from Makro on the 26th Nov with the advertised delivery by the end of the week. I cancelled the order telephonically ***) on the 29th when advised it would not be by weeks end. Spoke to Thabang who said I would be refunded within 7 to 10 days and gave a reference no ***. After not receiving the refund in this time I emailed both *** & *** Finally got an an email from Zabibu Dennis makrocare on the 10th Dec saying refund would happen in 7 to 14 days. To date still no refund. Tried their "Chat with us" & got Nonkosi Ngcwangu who tells me the refund is pending. But cannot tell me what the problem is. Can't believe anything Makro says.