1 reviews | Active since Apr 2021
Makro Very Poor Online Service!!!
I have only used Makro online once and it will be the last time.
I bought a tank for R4750 online and tried to collect the item in store 2 hours later. When I arrived at the store there was no one to man the online desk. The person who had to man the desk only arrived 20mintues later. He then was unable to login to the system as he forgot his login details. Hour later I still could not get the order released for collection.
After talking to their support team I cancelled the order telepathically and proceeded to pay for the tank in store.
I later sent an email to get confirmation of cancellation and from date of logging the cancellation 03/25 to date despite multiple emails I have not received any order cancellation confirmation or even a response.
Calling their national customer support number is of no use as they keep on putting the phone done when you want to start talking.
All in all very very poor customer service. STAY AWAY!!!!
All I can do now is process a chargeback via my bank.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will urgently address the matter alongside our store personnel and we will urgently relay correspondence of the matter directly to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will urgently address the matter alongside our store personnel and we will urgently relay correspondence of the matter directly to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
I have yet to receive a response to my query raised to Makro online re the status of my cancellation or when they will refund me for the order that was cancelled on the 25th of March.
A standard copy and past response is not a meaningful response to a customers query.
What do you have to do to get someone at Makro to actually respond to my query and tell me what is going on!!!!
I have yet to receive a response to my query raised to Makro online re the status of my cancellation or when they will refund me for the order that was cancelled on the 25th of March.
A standard copy and past response is not a meaningful response to a customers query.
What do you have to do to get someone at Makro to actually respond to my query and tell me what is going on!!!!