LM
Lu M
1 reviews | Active since Oct 2023
21 Dec 2024, 08:15
Makro very disappointing
Ordered online on black Friday 29 Nov 2024 ,up until today the 21 December 2024 I have not received my order. When u call you are taken from pillar to post. Very unprofessional, very poor service. Unreliable company including their courier company Value Express.
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Makro's replyOfficial
08 Jan 2025, 11:29Hi Lu Mantashe,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
When you have a moment, could you please confirm whether you have received your entire order? Your satisfaction is very important to us.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
When you have a moment, could you please confirm whether you have received your entire order? Your satisfaction is very important to us.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply08 Jan 2025, 11:29
Official
Hi Lu Mantashe,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
When you have a moment, could you please confirm whether you have received your entire order? Your satisfaction is very important to us.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
When you have a moment, could you please confirm whether you have received your entire order? Your satisfaction is very important to us.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,