Makro very bad online service

I purchased online pressure cooker in December 2024, before company was closed and when received pressure cooker , once opened had a dent in it and called makro immediately, they only collected in new year after numerous calls and follow ups, no information given that supplier only opens in new year , then return collected and still nothing regarding my pressure cooker from Makro, I'm a regular customer from Makro but so dissatisfied with there online service and unprofessionalism from the way this is still being handled ....numerous calls and no call backs and every time I do call , a different excuse in delivery..Makro has seen all my tickets on this query and escalations but still nothing , very very bad service