Makro very bad for online orders

I am very disappointed in the service I have been receiving from makro regarding a online order. This was my grandsons Christmas gift and because of this he is now not getting a gift because his father lost his job end of November and we as pensioners was the only ones able to buy him something. My order was delivered at the wrong address more than 2 weeks ago and still no answer from makro. Bad very very bad. Shame on you