Makro Vanishing Online order
So if you order from Makro online the orders just dont pitch up.
Phoned around for 3 days and contact them via E-mail, whatsapp and call centre with zero success in where the order is other then their system shows it is packed since the 6th April 2021 E-mail response from a David Mabena was we revert to you as soon as store provides details this mail was received on the 10th of April 2021
Call centre assisted after over 5min of phone calls to get a contact number for someone by the name of Busisiwe at *** with zero response so now my order: MAK*** of over R1000 has vanished.
Please take them on this service is beyond pathetic.
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Replies (1)'s updateReviewer Update
17 Apr 2021, 06:56Your reply means nothing as yet again I had to phone around for an hour yesterday after failure to deliver after promising to deliver. So what’s the next excuse. Your online support can’t even verify where the order was packed or if it’s at a courier.
Tracking systems give inadequate information and I have spoken now to 4 different people and each one gave me a different excuse after putting me on hold for 5 to 10 min at a time. Enquiries about my order is costing me almost as much as the order.
Your service delivery is on par with Eskoms lack of service delivery. Well done and I will be posting my experience on every advert you post. As well as informing friends and family to avoid your services as I don’t want others to suffer the costs and annoyances that I have. You can contact me for a refund on ***
Tracking systems give inadequate information and I have spoken now to 4 different people and each one gave me a different excuse after putting me on hold for 5 to 10 min at a time. Enquiries about my order is costing me almost as much as the order.
Your service delivery is on par with Eskoms lack of service delivery. Well done and I will be posting my experience on every advert you post. As well as informing friends and family to avoid your services as I don’t want others to suffer the costs and annoyances that I have. You can contact me for a refund on ***
's update17 Apr 2021, 06:56
Reviewer Update
Your reply means nothing as yet again I had to phone around for an hour yesterday after failure to deliver after promising to deliver. So what’s the next excuse. Your online support can’t even verify where the order was packed or if it’s at a courier.
Tracking systems give inadequate information and I have spoken now to 4 different people and each one gave me a different excuse after putting me on hold for 5 to 10 min at a time. Enquiries about my order is costing me almost as much as the order.
Your service delivery is on par with Eskoms lack of service delivery. Well done and I will be posting my experience on every advert you post. As well as informing friends and family to avoid your services as I don’t want others to suffer the costs and annoyances that I have. You can contact me for a refund on ***
Tracking systems give inadequate information and I have spoken now to 4 different people and each one gave me a different excuse after putting me on hold for 5 to 10 min at a time. Enquiries about my order is costing me almost as much as the order.
Your service delivery is on par with Eskoms lack of service delivery. Well done and I will be posting my experience on every advert you post. As well as informing friends and family to avoid your services as I don’t want others to suffer the costs and annoyances that I have. You can contact me for a refund on ***