IM
Isabel M

1 reviews | Active since Dec 2018

13 Aug 2019, 12:31

MAKRO VANDERBIJLPARK UNSAFE AND DANGEROUS TO SHOP

Poor, Dangerous, Unsafe, Uncaring, Inconsiderate I was ****** of my purse from out of my bag in the store. Where was security? I believe Fidelity are paid to be the dedicated security?? When I approached the management in the security office namely Andrew he checked the footage on their camera's and confirmed that it was very clear when,who ****** me. He asked if he could call SAPS I said yes. Then he looked at the time and said it would be better for to go to the station and open a case. Which I did. He did not take my details????? After opening the case I went back to Makro Vanderbijlpark spoke to Andrew again and requested the footage to be saved to my USB. He told me I need a court order???? Still did not take my name or telephone number. Why do I need to beg for help or assistance if I am the victim????? BE WARNED IT IS NOT SAFE TO SHOP AT MAKRO VANDERBIJLPARK. IT IS NOT SAFE, NO CUSTOMER CARE, DANGEROUS.

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Replies (1)
Makro
Makro's reply13 Aug 2019, 13:04
Official
Good day Isabel,

Thank you for your feedback. 
 
We apologize for the experience you’ve had with our Makro Vaal store certainly not the type of service you can expect from any of our stores. 
 
Please leave this with us and we will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience. 
 
Thank you for highlighting your concerns with us. 
 
We hope you have a good day further. 
 
Kind Regards,
Makro Hellopeter Team.