Makro Vaal poor Service

Bought an electric blanket from Makro Vaal. A Russell Hobbs Electric blanket on 28/05/2019. The blanket was not working and I gave it in at Makro Vaal repairs on 16/05/2020, within the year warranty it broke and Makro Vaal employees were so rude when I complained that they must give me my money back so I can buy a new electric blanket for the winter and refused and said company policy on a warranty is to send the item in to see what the problem is. I said to the employee helping me that it is winter and I need a working electric blanket and asked how long this process will take to fix or replace the item and they said 2 to 4 weeks. I said to the gentleman that the winter will almost be over by that time and I need a working blanket and he said he can’t do anything to help I have to wait. Long story short on 05/08/2020 (almost 4 months later) I receive a phone call from Makro vaal saying that I need to pay R280 to fix the electric blanket. I said the blanket is under warranty still and didn’t even last a year before it broke, Makro also explained that during Covid they are experiencing delays and making it the customer’s problem, but really over 3 months to fix an electric blanket is a bit absurd. I had to go and buy a new electric blanket for R1000 and I’m still waiting for my old one to be returned or refunded and winter came and has passed. Makro does not care about it’s customers and their needs.