Makro Vaal Online never refunds your money for goods not received

Item: Makro
Rating: 1
Author: Louise V

I will never ever buy online again at Makro Vaal, we ordered,paid and the day the order came some of the things was not there, they did not have stock, its been more than a month that we been waiting for our refund. Keep on emailing them all they say its that it has come to there attantion we are due for a redund and that they want banking detail we send it many many times but the same message just say its has come to there attantion we are due for a redund.... but we have not receive our money as yet.. very very poor really we will never see our money again

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Replies (1)

Makro's replyOfficial

06 Jun 2020, 17:08

Good day Louise,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jun 2020, 17:08

Official