A&MV
Abrie & Marina Veldtmann

1 reviews | Active since Jan 2024

21 Mar 2025, 19:00

MAKRO VAAL NOT INTERESTED IN EVEN PUBLISHING OUR REVIEW - DENTED WOK!

VERY DISAPPOINTED WOK NOT WHAT THE PICTURE SHOWS . Very disappointed as the Wok we received this morning has 2 small dents in it and we can actually bend it out! The picture when we ordered, shows a thick wok, colour black and the handle is wooden, our wok is totally different. We are upset but will not send it back as it usually takes 2 to 3 months before we receive a replacement. For the price, we have accepted the damaged wok and will not be buying similar items from Makro ever again. We are also upset because when we order from Makro we expect Makro would be responsible for the packaging and delivery but this order was shipped directly from the supplier and that is where the packaging was not done adequately. This wok should have been packed in a box but it arrived wrapped in bubble wrap and taped in brown paper with a sticker indicating that it is FRAGILE, which was obviously ignored!

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