Makro Vaal – No Resolution for Faulty Hisense Fridge After Nearly a Month of Waiting

I am extremely disappointed with the level of service I have received from Makro Vaal regarding a faulty Hisense fridge that was purchased on 28 November 2025.

The fault was reported on 12 May 2026, and despite numerous follow-ups, I am still waiting for assistance and a resolution. To date, I have received little to no meaningful feedback on the progress of my case.

When following up, I was advised that attachments previously submitted could not be viewed from your side. However, I confirmed that the documents were sent correctly and were clearly visible from my side. Instead of receiving assistance, I have been left to repeatedly follow up on a matter that should have been addressed urgently. I have been promised that the matter will be resolved by Lucia who is a manager at the appliance section with no feedback from her.

This situation has caused significant inconvenience, frustration, and unnecessary stress. A fridge is an essential household appliance, and being without one for such an extended period creates serious challenges, including food spoilage, additional expenses, disruption to daily life, and potential health risks associated with storing perishable items.

What makes this even more disappointing is that the appliance is only six months old. Customers should not be expected to struggle with a relatively new product while also having to chase updates and assistance from the retailer.

I am requesting urgent intervention from Makro and a clear timeline for resolving this matter. I believe I have been more than patient since lodging the complaint on 12 May 2026, and I expect this matter to be treated with the urgency it deserves.