Makro Vaal- Double standards will lose you customers

I visited Makro Vaal on 2020-07-10 to return a faulty item and purchase a new TV.

I entered the Returns office with my face shield and the lady, Lerato, assisted me quickly and with no issues. Great service from her.

When trying to enter store the security guard at the door showed me a sign on the window next to the door, telling me i cannot enter due to the face shield that i am wearing, is wrong. The sign said that only cloth masks may be worn. I showed him on the Makro Covid 19 website that Makro stipulates that all persons, upon entering must wear a cloth face mask or a face covering. (www.makro.co.za/covid-19). Therefore my face shield, similar to the one i purchased from Makro Vaal before the lockdown is acceptable. He and the lady with him still refused me to enter. I asked them to call the manager. A guy named Mike claiming to be the Manager, which i doubt, then came to the door. I explained the situation to him. He also refused to let me in due to my face shield not being allowed. he claimed that these are Government regulations and that the shields are not acceptable. Whilst waiting on the so called Manager, the security guards let customers through with children standing in their trolleys, which is also prohibited according to the signs next to the door. Double standards. When i took a photo and threatened to show this to the Manager the guard quickly went inside the store and asked the customer to remove his children from his trolley.

Clearly double standards by Makro security and their so called Manager.

Surely Makro cant state one thing on their Covid 19 website and enforce something else at their doors.

I would like the Vaal Store Manager to call me so that we can discuss this unacceptable double standards from Makro Vaal.

In future I 'll buy my TV and monthly groceries somewhere else.