Makro Vaal

I had the misfortune to meet a lady and her manager yesterday at Makro Vaal’s returns department that do not know how to talk to customers. The lady at the help desk actually yelled at the poor guy that was there before me. Then stormed to the back to go fetch one of the managers. I commented on her bad manners to the guy, I’m pretty sure she might’ve overheard my comment to him or they told her at the back to tone it down. Because when she came back out to “help” me she didn’t yell at me but still spoke to me in a disrespectful manner. Not in the least fazed by the fact that she’s speaking to a customer. Customers pay their salaries. She proceeded to call her manager, another lady. She too spoke to me with a hostile attitude. I wanted to only return a blind. They can’t sell a blind to someone else it seems. A blind that’s in the same condition as when I bought it. I should’ve known that I only had 14 days to return it. I don’t live 5 minutes drive from them, and couldn’t come back earlier to return it. Those people need to rather work in a warehouse environment where they do not need to work with customers because they surely do not know how to do so. Then I went into the store to get the right size blind. The general manager at least knew how to speak to customers even though he still didn’t help me with my return. But he was nice enough to help me get a little discount on the nee blind. Thank you sir for that. Now on to the store itself. We bought a few items along with the blind, while shopping we discovered cream cheese that were expired on the shelves as well as cheese that had mold on it. They can’t sell my blind in perfect condition, but they can sell expired and mold ridden products to their customers. Really?