Makro utterly inept service and definitely not recommended for future dealings!

I wish to make a complaint against Makro. On the 15th of April an online order #MAK ********** was created for a KIC 239L COMBI FRIDGE FREEZER, it was then collected on the 18th of April by our employees from the Strubens Valley branch. It was then returned to the store on the 23rd of April. After a very trying conversation with the manager of the store who wanted to charge us a 10 percent fee this is despite it was returned well before the 14 day limit. Eventually after persisting with the manager on the phone he agreed to give a full refund and since the item was bought online the money was to be paid back into the bank account. However we are still waiting over a month now. During this time I dealt with Raquel Panday who's last email on the 15th of May said that she had sent a document to the finance team for processing and that has been the last I have heard from her. Makro's service is utterly disgusting as this is actually tantamount to *****ing. How can such service be given by a business especially in this tumultuous economic environment! I will never recommend Makro after this experience...