PT
Peter T
1 reviews | Active since Jul 2025
11 Aug 2025, 16:08
Makro - utter despair!
I bought a stove on 17/02/25, order MAK*** The stove was faulty and I called to report it. I was told a technician would be dispatched to sort the problem out. A week later, I got an email stating that Makro would instead pick up the stove and REFUND ME - so I bought another stove (OD***). Makro came to collect the first order, and a week later, I was told the original return was rejected and Makro returned the stove! I now have TWO stoves and one is faulty.
I have now contacted Makro over 20 times and each time the call centre escalates the problem and I never hear from them again. I have sent four emails and tried to contact help outside the call centre. Not a single response to ANYTHING!
I am completely stunned by this service and literally don’t know what to do. It is quite clear Makro simply doesn't create about its customers. This has been going in for nearly 6 MONTHS!
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
12 Aug 2025, 14:28Hi Peter. We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience you've encountered with your Makro experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
Makro's reply12 Aug 2025, 14:28
Official
Hi Peter. We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience you've encountered with your Makro experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
PT
Peter T's updateReviewer Update
22 Aug 2025, 08:37Shock! Not a single call or follow up or resolution from Makro! I really don’t know what to do anymore except look for legal representation. How can such a big company have absolutely no regard for its customers?
PT
Peter T's update22 Aug 2025, 08:37
Reviewer Update
Shock! Not a single call or follow up or resolution from Makro! I really don’t know what to do anymore except look for legal representation. How can such a big company have absolutely no regard for its customers?
Makro's replyOfficial
22 Aug 2025, 12:14Hi Peter,
Thank you for reaching out to us.
Please be advised that based on our return policy a refund can only be done within 14 days of purchasing the product.
After 14 days if your product is faulty it will be collected and repaired if it within the warrantee conditions.
For this return request it was eligible for a repair only and that is the reason why the product was retuned to you after it being repaired.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
Please be advised that based on our return policy a refund can only be done within 14 days of purchasing the product.
After 14 days if your product is faulty it will be collected and repaired if it within the warrantee conditions.
For this return request it was eligible for a repair only and that is the reason why the product was retuned to you after it being repaired.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply22 Aug 2025, 12:14
Official
Hi Peter,
Thank you for reaching out to us.
Please be advised that based on our return policy a refund can only be done within 14 days of purchasing the product.
After 14 days if your product is faulty it will be collected and repaired if it within the warrantee conditions.
For this return request it was eligible for a repair only and that is the reason why the product was retuned to you after it being repaired.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
Please be advised that based on our return policy a refund can only be done within 14 days of purchasing the product.
After 14 days if your product is faulty it will be collected and repaired if it within the warrantee conditions.
For this return request it was eligible for a repair only and that is the reason why the product was retuned to you after it being repaired.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
PT
Peter T's updateReviewer Update
22 Aug 2025, 12:47YOU TOLD ME IN AN EMAIL THAT YOU WOULD RFUND ME !!! SO I TRUSTED YOU AND BOUGHT ANOTHER STOVE FROM YOU!
PT
Peter T's update22 Aug 2025, 12:47
Reviewer Update
YOU TOLD ME IN AN EMAIL THAT YOU WOULD RFUND ME !!! SO I TRUSTED YOU AND BOUGHT ANOTHER STOVE FROM YOU!
Makro's replyOfficial
22 Aug 2025, 13:31Hi Peter,
Thank you for keeping in touch with us.
We apologize if you were misadvised by our advisors.
However based on the return request outcome from the returns team and Makro returns policy we are unable to assist you further.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for keeping in touch with us.
We apologize if you were misadvised by our advisors.
However based on the return request outcome from the returns team and Makro returns policy we are unable to assist you further.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply22 Aug 2025, 13:31
Official
Hi Peter,
Thank you for keeping in touch with us.
We apologize if you were misadvised by our advisors.
However based on the return request outcome from the returns team and Makro returns policy we are unable to assist you further.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for keeping in touch with us.
We apologize if you were misadvised by our advisors.
However based on the return request outcome from the returns team and Makro returns policy we are unable to assist you further.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,