Makro useless with follow ups and repairs

On the 3rd of November 2023 we took our Candy 8kg tumble dryer to Makro because it stopped working. Arriving there. we was told that we can take it home again because a technician will come out to our house for the repair. We just received a sms saying "Makro has logged the service call on our behalf with Vendor/Repair agent" Well it's 2 weeks later and no Vendor/repair agent in sight or even a call to say when they will attend to do the repair. I'm really not happy at all with this service and Makro must really follow up with things like this. So now I wonder on what day of what month or year is Makro going to follow up with this if ever.