JM
Johnny M
1 reviews | Active since Oct 2023
21 Apr 2025, 09:33
MAKRO.... USELESS!!!! PATHETIC!!!!
I bought a Jarviv Robogem from Makro.on 8 March 2025. Cancelled the same day and just to find they still delivered after speaking twice to them on the phone. I returned the package without opening it back to them a week later, 4 days after delivery. Still today I am waiting for Makro to reimburse my money after it has been escalated 3 times to a line manager. It's now 5 weeks. No email... no phone call. I guess I am also not going to get interest back on the amount since it is over a month!!!! Next step is concumer act to kick in... First on 7 Apr 25 you approve the return. Then on 10 Apr 25 you disapprove the return. Do you know what you are doing! Or suppose to do??? Do you know what a client is????
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Replies (4)JM
Johnny M's updateReviewer Update
21 Apr 2025, 10:03I THINK YOUR LAWYERS ARE GOING TO GET SOMEONE FIRED
THIS BEHAVIOR BELOW IS UNACCEPTABLE AS NOTED.
THIS ISSUE HAS BEEN GOING ON SINCE 8 MARCH 2025 ON WHICH THIS PURCHASE OF THIS ITEM WAS CANCELLED.
NEXT STEP IS THE NEWSPAPERS... DO YOU WANT YOUR NAME TO BE PUBLISHED? AFTERALL YOU DO KEEP RECORDS AND THE PAIA ACT IS APPLICABLE TO SEE WHO WAS INVOLVED IN THIS DECISION MAKING PROCESS???
I DO NOT ACCEPT YOUR REASONING FOR THD DECLINE AND DUE TO YOUR BAD MANAGEMENT AND DECISION MAKING I DEMAND MY MONEY TO BE REIMBURSED.
I TOTALLY REJECT YOUR ITEM AND ANY SERVICE PROVIDED BY YOU AS IT IS ABSOLUTLY AGAINST THE CONSUMER ACT.
07 APRIL 2025
Your return request has been approved.
What Happens Next:
We’ll collect the product within 2–4 business days.
If you're returning the product within 14 days, please ensure that it is unused and in it's original packaging.
Note: Regardless of the reason for your return, please pack the product in secure packaging to ensure it's well-protected during transit. For more information, view our return policy.
Once received, we’ll assess the product and update you on the outcome.
Track the status of your request under the 'My Returns' or view our return policy for more information.
Return Details:
Courier name: The Courier Guy
Tracking ID: MML***7
Regards,
The Makro Team
10 APRIL 2025
We’ve had to reject your return request.
Reason: ____
Based on our assessment and policy, the product doesn’t qualify for a return.
Please contact us at ***if you have any questions.
Return Request ID: ***7
Regards,
The Makro Team
THIS BEHAVIOR BELOW IS UNACCEPTABLE AS NOTED.
THIS ISSUE HAS BEEN GOING ON SINCE 8 MARCH 2025 ON WHICH THIS PURCHASE OF THIS ITEM WAS CANCELLED.
NEXT STEP IS THE NEWSPAPERS... DO YOU WANT YOUR NAME TO BE PUBLISHED? AFTERALL YOU DO KEEP RECORDS AND THE PAIA ACT IS APPLICABLE TO SEE WHO WAS INVOLVED IN THIS DECISION MAKING PROCESS???
I DO NOT ACCEPT YOUR REASONING FOR THD DECLINE AND DUE TO YOUR BAD MANAGEMENT AND DECISION MAKING I DEMAND MY MONEY TO BE REIMBURSED.
I TOTALLY REJECT YOUR ITEM AND ANY SERVICE PROVIDED BY YOU AS IT IS ABSOLUTLY AGAINST THE CONSUMER ACT.
07 APRIL 2025
Your return request has been approved.
What Happens Next:
We’ll collect the product within 2–4 business days.
If you're returning the product within 14 days, please ensure that it is unused and in it's original packaging.
Note: Regardless of the reason for your return, please pack the product in secure packaging to ensure it's well-protected during transit. For more information, view our return policy.
Once received, we’ll assess the product and update you on the outcome.
Track the status of your request under the 'My Returns' or view our return policy for more information.
Return Details:
Courier name: The Courier Guy
Tracking ID: MML***7
Regards,
The Makro Team
10 APRIL 2025
We’ve had to reject your return request.
Reason: ____
Based on our assessment and policy, the product doesn’t qualify for a return.
Please contact us at ***if you have any questions.
Return Request ID: ***7
Regards,
The Makro Team
JM
Johnny M's update21 Apr 2025, 10:03
Reviewer Update
I THINK YOUR LAWYERS ARE GOING TO GET SOMEONE FIRED
THIS BEHAVIOR BELOW IS UNACCEPTABLE AS NOTED.
THIS ISSUE HAS BEEN GOING ON SINCE 8 MARCH 2025 ON WHICH THIS PURCHASE OF THIS ITEM WAS CANCELLED.
NEXT STEP IS THE NEWSPAPERS... DO YOU WANT YOUR NAME TO BE PUBLISHED? AFTERALL YOU DO KEEP RECORDS AND THE PAIA ACT IS APPLICABLE TO SEE WHO WAS INVOLVED IN THIS DECISION MAKING PROCESS???
I DO NOT ACCEPT YOUR REASONING FOR THD DECLINE AND DUE TO YOUR BAD MANAGEMENT AND DECISION MAKING I DEMAND MY MONEY TO BE REIMBURSED.
I TOTALLY REJECT YOUR ITEM AND ANY SERVICE PROVIDED BY YOU AS IT IS ABSOLUTLY AGAINST THE CONSUMER ACT.
07 APRIL 2025
Your return request has been approved.
What Happens Next:
We’ll collect the product within 2–4 business days.
If you're returning the product within 14 days, please ensure that it is unused and in it's original packaging.
Note: Regardless of the reason for your return, please pack the product in secure packaging to ensure it's well-protected during transit. For more information, view our return policy.
Once received, we’ll assess the product and update you on the outcome.
Track the status of your request under the 'My Returns' or view our return policy for more information.
Return Details:
Courier name: The Courier Guy
Tracking ID: MML***7
Regards,
The Makro Team
10 APRIL 2025
We’ve had to reject your return request.
Reason: ____
Based on our assessment and policy, the product doesn’t qualify for a return.
Please contact us at ***if you have any questions.
Return Request ID: ***7
Regards,
The Makro Team
THIS BEHAVIOR BELOW IS UNACCEPTABLE AS NOTED.
THIS ISSUE HAS BEEN GOING ON SINCE 8 MARCH 2025 ON WHICH THIS PURCHASE OF THIS ITEM WAS CANCELLED.
NEXT STEP IS THE NEWSPAPERS... DO YOU WANT YOUR NAME TO BE PUBLISHED? AFTERALL YOU DO KEEP RECORDS AND THE PAIA ACT IS APPLICABLE TO SEE WHO WAS INVOLVED IN THIS DECISION MAKING PROCESS???
I DO NOT ACCEPT YOUR REASONING FOR THD DECLINE AND DUE TO YOUR BAD MANAGEMENT AND DECISION MAKING I DEMAND MY MONEY TO BE REIMBURSED.
I TOTALLY REJECT YOUR ITEM AND ANY SERVICE PROVIDED BY YOU AS IT IS ABSOLUTLY AGAINST THE CONSUMER ACT.
07 APRIL 2025
Your return request has been approved.
What Happens Next:
We’ll collect the product within 2–4 business days.
If you're returning the product within 14 days, please ensure that it is unused and in it's original packaging.
Note: Regardless of the reason for your return, please pack the product in secure packaging to ensure it's well-protected during transit. For more information, view our return policy.
Once received, we’ll assess the product and update you on the outcome.
Track the status of your request under the 'My Returns' or view our return policy for more information.
Return Details:
Courier name: The Courier Guy
Tracking ID: MML***7
Regards,
The Makro Team
10 APRIL 2025
We’ve had to reject your return request.
Reason: ____
Based on our assessment and policy, the product doesn’t qualify for a return.
Please contact us at ***if you have any questions.
Return Request ID: ***7
Regards,
The Makro Team
JM
Johnny M's updateReviewer Update
21 Apr 2025, 12:27Jonathan Molapo... CEO of Makro... is this how you allow your staff to handle clients?
JM
Johnny M's update21 Apr 2025, 12:27
Reviewer Update
Jonathan Molapo... CEO of Makro... is this how you allow your staff to handle clients?
JM
Johnny M's updateReviewer Update
23 Apr 2025, 11:29No feedback from Makro. On customer help line... they do know what's going on. Tried to speak to a manager... line gets dropped. No feedback. I confirm Makro... that you are in transgression of the consumer act. This is unacceptable.
JM
Johnny M's update23 Apr 2025, 11:29
Reviewer Update
No feedback from Makro. On customer help line... they do know what's going on. Tried to speak to a manager... line gets dropped. No feedback. I confirm Makro... that you are in transgression of the consumer act. This is unacceptable.
JM
Johnny M's updateReviewer Update
01 May 2025, 09:58After a private phone call from Makro... to try and sort this out, no joy! Today is the 1st of May 2025. This is day 54 and Makro cannot resolve this issue. It seems the one side does not know what the other side is doing... no control what so ever! If you are a client of Makro... be aware of this poor service record and it is really bad. Definitely not an employer or business partner of choice for me.
JM
Johnny M's update01 May 2025, 09:58
Reviewer Update
After a private phone call from Makro... to try and sort this out, no joy! Today is the 1st of May 2025. This is day 54 and Makro cannot resolve this issue. It seems the one side does not know what the other side is doing... no control what so ever! If you are a client of Makro... be aware of this poor service record and it is really bad. Definitely not an employer or business partner of choice for me.