TM
Tshepang M
1 reviews | Active since Mar 2016
26 Nov 2019, 13:32
Makro useless online service
My fiancè and I have been trying to buy a fridge online for a month now. I cannot believe how unhelpful everyone we've been on the phone has been. We've been on the phone every day between the 2 of us him being overseas and me here at home trying to solve one issue after another, reasons why we can't buy the fridge that day. Every time one issue is resolved there's suddenly a new one. We get transferred from one person to the next and we spend hours without anyone resolving anything at all for us. Finally after a month of back and forth now they tell us his card is blocked REALLY??! All we want is a damn fridge @Makro how hard can that be? Shopping online is suppose to be easy and convenient.
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Replies (3)TM
Tshepang M's updateReviewer Update
26 Nov 2019, 13:33If i could rate your customer service zero I would.
TM
Tshepang M's update26 Nov 2019, 13:33
Reviewer Update
If i could rate your customer service zero I would.
Makro's replyOfficial
26 Nov 2019, 15:23Good day Tshepang,
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. As per our telephone conversation, we will contact your Fiancé and get the required details needed to escalate this matter with RCS . We will relay feedback received from RCS the soonest received.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. As per our telephone conversation, we will contact your Fiancé and get the required details needed to escalate this matter with RCS . We will relay feedback received from RCS the soonest received.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply26 Nov 2019, 15:23
Official
Good day Tshepang,
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. As per our telephone conversation, we will contact your Fiancé and get the required details needed to escalate this matter with RCS . We will relay feedback received from RCS the soonest received.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. As per our telephone conversation, we will contact your Fiancé and get the required details needed to escalate this matter with RCS . We will relay feedback received from RCS the soonest received.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
TM
Tshepang M's updateReviewer Update
27 Nov 2019, 17:18This issue is not getting resolved at all. A simple process has now turned into an impossible situation and for some reason we have to deal with different people everytime we call and this is frustrating. No one seems to know what they are doing at all. We both on the phone all day trying to get someone to assist us but everyday is a new hurdle. Mind you he is overseas and on a different time zone.
I need someone to call him as he is the account holder and just resolve this issue once and for all because now we are being told the card is blocked because of too many inquiries.
***
Please see email copy sent to the representative
Good afternoon Sivuyile
Since I sent you my ID number I have not received any feedback from you.
Nonetheless I was told that to unlock my account, I need to send through a signed ID.
I sent through the attached, I was then told that my picture is not clear.
As my ID is not physically with me, I looked on my laptop and found my passport, attached.
I was then informed that a passport cannot be accepted as a form of identification (but my drivers licence can).
Since when is a passport NOT a valid form of identity?
So now, I have to wait till I get home and go print it, by that time it will be too late to call in again.
So that is ANOTHER day something that should be simple cannot be resolved.
I did not even mention that I called 3 times today, the first time I was on hold for 7 minutes and then someone hung up.
The second time I was on hold for 15 minutes and the same thing happened.
What is it that you can do to help me?
You took my ID number and did what with it?
I need someone to call him as he is the account holder and just resolve this issue once and for all because now we are being told the card is blocked because of too many inquiries.
***
Please see email copy sent to the representative
Good afternoon Sivuyile
Since I sent you my ID number I have not received any feedback from you.
Nonetheless I was told that to unlock my account, I need to send through a signed ID.
I sent through the attached, I was then told that my picture is not clear.
As my ID is not physically with me, I looked on my laptop and found my passport, attached.
I was then informed that a passport cannot be accepted as a form of identification (but my drivers licence can).
Since when is a passport NOT a valid form of identity?
So now, I have to wait till I get home and go print it, by that time it will be too late to call in again.
So that is ANOTHER day something that should be simple cannot be resolved.
I did not even mention that I called 3 times today, the first time I was on hold for 7 minutes and then someone hung up.
The second time I was on hold for 15 minutes and the same thing happened.
What is it that you can do to help me?
You took my ID number and did what with it?
TM
Tshepang M's update27 Nov 2019, 17:18
Reviewer Update
This issue is not getting resolved at all. A simple process has now turned into an impossible situation and for some reason we have to deal with different people everytime we call and this is frustrating. No one seems to know what they are doing at all. We both on the phone all day trying to get someone to assist us but everyday is a new hurdle. Mind you he is overseas and on a different time zone.
I need someone to call him as he is the account holder and just resolve this issue once and for all because now we are being told the card is blocked because of too many inquiries.
***
Please see email copy sent to the representative
Good afternoon Sivuyile
Since I sent you my ID number I have not received any feedback from you.
Nonetheless I was told that to unlock my account, I need to send through a signed ID.
I sent through the attached, I was then told that my picture is not clear.
As my ID is not physically with me, I looked on my laptop and found my passport, attached.
I was then informed that a passport cannot be accepted as a form of identification (but my drivers licence can).
Since when is a passport NOT a valid form of identity?
So now, I have to wait till I get home and go print it, by that time it will be too late to call in again.
So that is ANOTHER day something that should be simple cannot be resolved.
I did not even mention that I called 3 times today, the first time I was on hold for 7 minutes and then someone hung up.
The second time I was on hold for 15 minutes and the same thing happened.
What is it that you can do to help me?
You took my ID number and did what with it?
I need someone to call him as he is the account holder and just resolve this issue once and for all because now we are being told the card is blocked because of too many inquiries.
***
Please see email copy sent to the representative
Good afternoon Sivuyile
Since I sent you my ID number I have not received any feedback from you.
Nonetheless I was told that to unlock my account, I need to send through a signed ID.
I sent through the attached, I was then told that my picture is not clear.
As my ID is not physically with me, I looked on my laptop and found my passport, attached.
I was then informed that a passport cannot be accepted as a form of identification (but my drivers licence can).
Since when is a passport NOT a valid form of identity?
So now, I have to wait till I get home and go print it, by that time it will be too late to call in again.
So that is ANOTHER day something that should be simple cannot be resolved.
I did not even mention that I called 3 times today, the first time I was on hold for 7 minutes and then someone hung up.
The second time I was on hold for 15 minutes and the same thing happened.
What is it that you can do to help me?
You took my ID number and did what with it?