Makro - Useless online ordering

I placed an order online on the 19 June 2019 for 3 Door Cupboard (Brown in Color) with the estimated date for delivery being 26 June 2019. Which is now the 11th July 2019 and still have not received the order. I phoned a couple of times & the only assistance that I got, was being told that the issue would be escalated. On another called that I made I was told that the brown cupboards was out of stock so I said I would take a white one then instead and after a week when I called again I was told that the white cupboards was out of stock as well. Instead of just indicating on the website that the product is out of stock (like most websites that sell any products). This is the worst online shopping experience that I ever had and now that I requested my money back I have to wait 7 to 10 working days.