Makro, useless customer services and ********* business practice.

We bought a brand new trampoline from Makro end March 2023, after our previous one started losing springs after 4 years... I mention this, because it is relevant.

After deeming the old one unsafe due to the amount of springs that has snapped, we decided to upgrade. We bought a bigger size trampoline through Makro and it was all quick and easy.

2 weeks in with the new trampo, first spring broke. I told my husband to immediately make work of it as the trampoline is not even a month old.

By the time everyone started responding, another spring broke. 2nd in two weeks. At first Makro was completely willing to swop the whole trampoline as it was brand new. Then, they mailed us, if we want to have it refunded, we have to bring it in. My husband refused as we bought it online and paid for delivery etc. They said they would get back to us.

A few days later we received a phone call, out of good will, they will send us 2 springs as they do not really have guarantees on the springs and frame of the trampo (nothing of this said to us when we bought it!) My husband said to the Makro representative, he is really sorry but that will not work, 4 springs have already broken. This is now 6 weeks from purchase.

He said he was not satisfied and that this was a brand new product. She said there was nothing she could do, but out of goodwill (SERIOUSLY!!!) , they will send us 5 springs. (Delivered Saturday 3 June 24. By the time they delivered it, 3 more springs have had, just that morning.)

This is sad and disappointing. We are not fighters, in fact, we are the type of live and let live kind of people, but somehow even for us, this is really not business.

4 weeks, we battled them, only to end up with and emotionally distraught daughter, 5 substitute springs, an brand new broken trampoline and a dept of thousands, because we borrowed the money for the product.

And after this review, I will be contacting the suppliers of the trampolines also directly and without a favourable, or at least decent and reasonable responce, I will continue to leave bad reviews.

This is in no shape or form, fun for me, and usually I will be the first to say, "ah let's leave this," but I am sorry, this is next level useless. Sorry, NOT EVEN 1(one) ONE month in. We should have reveived a new trampoline and apology for the blooper, but due to their arrogance and nafie attitudes, I will continue to bad wrap their non existent customer suppor.