GB
Gavin B

1 reviews | Active since Feb 2025

21 Aug 2025, 10:14

Makro - useless!

Most definately the most *********** online business! Takes an order, confirms a delivery date and charges for the product, only to find that 7 days later and 3 calls to "Customer Care" the prodcut is still with the "seller" and not yet collected by the courier company. Ask to escalate and well escallations dept either don't exist or don't answer the phone. This is the last time I order from Makro. Useless! Never again!

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Replies (1)
GB
Gavin B's update21 Aug 2025, 11:58
Reviewer Update
And what exactly is your explanation for accepting an order, setting an agreed delivery date, taking the money and not delivering on your delivery date? A week has passed, no delivery yet you were paid almost 3 weeks and sititng on the money. Now 7-14 dats you will still sit on the money. Great business model! you wit with my money for a month and do absolutely nothing but earn the interest.
You should be paying me interest on the money earned.
This is the last time Makro will receipt my custom.
I am sure there are many customers out there that are in the same position.
interesting that i had a similar experience with Builders Warehouse last year. Co-incidence that you are the same group?
Takalot has my business going forward - at least you get the product!