Makro Unresponsiveness and giving incorrect tracking information

I ordered from Makro online on the 16th of August for Delivery to Meredale in Johannesburg. I’ve been trying since to get a hold of someone to help with my order and the call centre staff just hangs up when you call. I even used the WhatsApp platform and all I got was a link to track my order, a link that doesn’t even open. I was not given a tracking number for this Wumdrop platform they uses. I reached out again on Friday and requested a call back and gave them a number to contact and no one has reverted to me. On the Makro site my order status is says “ order packed” and has been like that for over a week. I’m appalled by the service from Makro, especially that of the staff that has been employed to attend to customer calls and query, why would someone hang up after you’ve spend money on products! Every single Makro call centre agent should be fired because they are not doing they’re work!!