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Stelios C

1 reviews | Active since May 2013

23 Jun 2025, 17:31

Makro unresponsive and useless

Order Number :OD*** - DH Double Walled Glassware 2PIECE Glass Coffee Mug (200 ml, Pack of 2)

This Item was supposed to be delivered on 14 June - however this has not happened.

I phoned the call centre and was informed that my query would be escalated and that I would be contacted - this never happened. I have sent numerous emails requesting information on the delivery abut just get standard responses that say nothing

What a useless company - both the call centre and the customer service department dont seem to give a hoot

0
Replies (10)
Makro
Makro's reply24 Jun 2025, 14:56
Official
Hi Stelios,

Thank you for reaching out to us. 

We apologize for the delay of your delivery. 

We have reached out to our supplier with regards to the status of your delivery. 

Once we have received feedback we will revert back to you. 

We sincerely apologize for the inconvenience caused. 

Regards,
Makro Social Media Team.

Best regards,

SC
Stelios C's update24 Jun 2025, 15:01
Reviewer Update
I phoned again today and was told would be called at noon - no response of course!
Makro
Makro's reply25 Jun 2025, 12:35
Official
Hi Stelios,

Thank you for reaching out to us. 

We apologize for the delay of your delivery. 

Your order will be collected by Value Express from the supplier and they will advise you when the product will be delivered. 

We apologize for the inconvenience caused. 

Regards,
Makro Social Media Team. 

Best regards,

SC
Stelios C's update27 Jun 2025, 14:29
Reviewer Update
More lies! Whoned 2 days ago the order was to be cancelled. I was told that Makro woul confirm that a refund was coming....of course nothing was sent to. donr ever believe anything makro says
Makro
Makro's reply28 Jun 2025, 09:21
Official
Hi Stelios 

We truly regret any frustration or inconvenience caused. 

We have escalated the query again. 

Kind regards
Hello Peter Team. 

Best regards,

SC
Stelios C's update28 Jun 2025, 12:51
Reviewer Update
show me a proof of escalation - none has been received despite a number of supposed escalations - lies and more lies
Makro
Makro's reply30 Jun 2025, 11:46
Official
Hi Stelios 

We have escalated your query 

You can contact the call centre & provide the reference number - VO0C. 

Kind regard
Hello Peter Team. 

Best regards,

SC
Stelios C's update30 Jun 2025, 16:56
Reviewer Update
As per the response given " We have escalated your query - You can contact the call centre & provide the reference number - VO0C. " I called the call centre and was put on hold while the operator "investigated" ...I go the same response as always, namely tha the matter was being escalated becasue there was no response form the seller.No refund is possible until the seller gets back to Makro becasue the sale has to be cancelled. I asked to speak to a supervisor and was told that he was busy but that he would call me back. Of course this has not happenned - where to from here Makro....more lies? Will I ever get my refund?
SC
Stelios C's update01 Jul 2025, 10:18
Reviewer Update
Just got an email saying " our refund has been initiated and should be paid by 8 July". What a mission to get to this point!!!! Now lets see if the refund actually happens as promised....somehow I have my doubts
Makro
Makro's reply01 Jul 2025, 11:26
Official
Hi Stelios. 

We are happy to hear that your refund has been initiated. 

Please advise us you recieve your refund on the date provided. 

Kind regards
Hello Peter Team. 

Best regards,