Makro unprofessional suppliers

I bought a 2 gaming chair from Makro Cornubia on 24 January 2026 for my 14 year old twins to do their homework..less than 3 weeks 1 of the chair broke and I took it back to makro ..I got a call back to say that the supplier refuse to fix my chair cause apparently it looks like someone was jumping on it , that was the reason for the break ..firstly my child only use the chair for maybe 2 hours a day to do his homework and he is only 14 years old and no way an adult or overweight..I understand the wear and tear if the chair was used for months but less than 3 weeks this is ridiculous. Makro as a big company shouldn’t be dealing with suppliers that are unprofessional and blaming the customer for their lack of quality. This means when I buy something from makro and walk out and if it breaks the same day it makes no difference, I won’t get a refund or a replacement. I certainly won’t be buying anything from makro again and probably look at other places like Hirsch’s who I never had an issue as ridiculous as this before . I am still in disbelief in the reason for not replacing my chair .