MAKRO Unprofessional supervisor and manager!!!!

I can’t express the frustration I went through today in makro Clearwater branch, on Friday I went to buy some groceries and yesterday I noticed when I go through my slip that I was double charged, don’t know how, for the items I don’t have with me. Today went to get it rectified and I was told the supervisor will assist me and she came and said they need to verify that indeed I received less items and she came back and confirmed indeed I did pay more items, I waited like 30 mins for verifications and she advised that she is coming to process a refund and she sent away another 30 mins kept me waiting with my baby and who was now frustrated as well crying and I couldn’t take it anymore and I called a manage ego came and asked for my card number and took it left it on da counter and left, firstly I used my petrol to come to your shops to rectify your mistake and secondly am mistreated by your unprofessional staff.

I left your shop without my refund because of lack of assistance from your unprofessional staff members.

I NEED MY REFUND!!!!!!

And my petrol used to waste my precious time for NOTHING

And need an apology from your 2 unprofessional staff members who kept me waiting for an hour for NOTHING while my baby is crying loudly and everyone looking at us in the shop.