Makro - Unprofessional & Severely Lacking Customer Service

I purchased a Bosch dishwasher which failed within the 1st year. Makro PMB arranged for Bloemeyers to repair the appliance. After exceeding a month of me randomly/frequently enquiring about the repair progress, my appliance was finally brought back to me, but strikingly with several scratches and/or dents which it never had prior to it being taken away from me for the alleged repairs. I declined the delivery & forwarded several photographs of the obvious new damages to Makro Customer Care as well as Makro PMB. My request was for a replacement or a full refund, which was rightfully my claim under the circumstances. Neither Makro nor Bloemeyers has been forthcoming in resolving the matter as we are approaching the 4th month that I am without an appliance that I have paid for. Makro's customer service is extremely poor and is severely lacking fundamental courtesy as I have not even received any sort of feedback as to how they intend resolving the matter. Despite nearly 4 months of time gone by with the matter unresolved, there's no sense of urgency or even a response from Makro PMB or Makro Customer Care. Does Makro expect customers to simply accept Poor workmanship and/or Poor service delivery & move on? Despite several emails to Makro, they have failed dismally to resolve a simple & clear issue.