Makro unprofessional service

On the 1 of August 2021, I have bought a VOIP Phone from Makro Online because the product was only available online. According to the Makro website, you only wait 2-5 working days, when 5 working days were passed I track my package, only to see that my parcel is not even packed. I did send them a mail to query my parcel, the excuses were because of riots, which by the way were long gone over, the next excuse was that they don't have stock, not according to the website. I have also explained to them that I am working for local emergency services and that they contact me in the event of an emergency after hours. Today is the 9th of August 2021 and no word from them, and my parcel is still not packed. I would have thought that a company like Makro would at least be professional, but unfortunately, it is the opposite, unprofessional service.