Makro unhelpful

Pathetic Pathetic!!!! I ordered 1 men shoulder bag cross body and 3 Nu Dekor Na Polyester Area Rugs on the 21 November 2024 #MAK***.I received a message saying I'll have 2 separate deliveries, the 1st delivery was d bag and the 2nd one was supposed to be 3 rugs and I only received a bag on the 25 November and the 30 of November I received 1 rug and I asked the courier guy about the rest of my order and he said he doesn't know anything about my order,they only gave him 1 only. After he left I received a message from Makro Online saying the rest is coming soon till today. On the 11th December I called them checking my reminding order, they asked me so many questions and they keep on saying they will resolve my case and instate they refunded 1 rug.On the 12 December somebody from customer service called me and I had to relate the same story on their watsup channel, they also asked me to take the picture of the rug I received and still it didn't help.On the 20th December again I had to redo the WhatsApp channel questioner and after they have refunded me for 1 rug on the 19th and after I had to log another case for the 3rd rug. CUSTOMER SERVICE IS NON Existent. On the 6th January 2025 I received a call from the courier guy asking if am available so that he can come collect the rug that was delivered on December and I refused cause they still owe me some money and today the 8 January a lady calls asking if am available for the collection and I told her that they still owe me and I have used the rug. Guess what ... she said she will send me the email address and I must send them the picture of the rug used rug and they can't refund me before they collect the rug that the delivered. I told her that I didn't want my money back, I wanted them to deliver the 2 remaining rugs and since they refunded one they can give me one rug to be square and fair. MY ONLINE ORDER PROBLEM DOES NO GET RESOLVED!!!!