Makro unhelpful

I ordered a product on 22 December and received confirmation of the order. I got an email on 23rd December stating the product has been packed and estimated delivery on 30th December. On 31st December I contacted Makro Call Centre to follow up on the status of my order and were informed by the consultant that the courier service must still collect the order but she will escalate the matter. On the 3rd January I contacted Makro Call Centre again to be told that the order is still reflecting as packed but the consultant will escalate it and it should be resolved within 48 hours. Needles to say on 7th January I contacted Makro Call Centre again and it reflects that the courier still has to collect. Delivery according to the Makro Call Centre consultant is done within 5 days from date of order. It is now 10 working days (without the holidays) and still no delivery. Makro is not serious about their client service