Makro unhelpful!
I bought a toploader machine two year back and also opted for an extended warranty. As predicted the machine is now in need of fixing.
I call the call centre and got told that a technician will contact me, they eventually do and it's the same shoddy company that my mother dealt with when her TV had to be repaired (they were unable to fix it, and OK furniture gave her a new one)
So naturally I declined this cosure electronics company because they wer *********** and also dot not at all look professional, I stay close to their raggedy building.
I was told another company would contact me , and two weeks later I am still waiting, hundreds of Rands worth of airtime spent and being given the run around and Still nobody got back to me.
MY QUERY IS STILL UNRESOLVED!!!
I need the machine fixed THIS week, I have two young kids so I imagine you know my washing load.
I have spoken to Thalitha, Angie as well as Simphiwe, none of these agents were able to give me straight answers??, I called at random times almost daily and each time I request to speak to a manager they are always in meetings??? (the oldest Customer service excuse in the book).
I was told by the last agent that the person dealing with my query was absent and therefore the query was still pending as the ticket was sitting with her and she was not in on that day, BUT I KNOW how Zendesk works, I've worked on that system before and I KNOW that tickets can be reviewed and reassigned to different agents and everyone has visibility on open/pending and even CLOSED tickets (all this after the previous one told me it was already handed over)
I need the machine fixed THIS week, I have two young kids so I imagine you know my washing load.
I have spoken to Thalitha, Angie as well as Simphiwe, none of these agents were able to give me straight answers??, I called at random times almost daily and each time I request to speak to a manager they are always in meetings??? (the oldest Customer service excuse in the book).
I was told by the last agent that the person dealing with my query was absent and therefore the query was still pending as the ticket was sitting with her and she was not in on that day, BUT I KNOW how Zendesk works, I've worked on that system before and I KNOW that tickets can be reviewed and reassigned to different agents and everyone has visibility on open/pending and even CLOSED tickets (all this after the previous one told me it was already handed over)