Makro unforfilled.

Order some products from on the 3 of September, as of writing its now 8 September still haven't received my products, I made the purchase online and when I phoned in to they online department on the 7th they say that they know my payment went through but now they have to wait for they accounts department to make payment to the store that will be fulfilling my order, my understanding is that if my payment is reflecting on they end and that they confirmed this to me I don't see why they accounts departments problem is mine, they promise delivery within 5 days, I've been phoning for two days now at my own cost and keep on being promised resolve but no avail, for company like makro to behave this way it disgusting.