Makro *********

Item: Makro
Rating: 1
Author: Sana P

I bought a freezer from Makro after seeing it on display. The freezer on display at Makro had a lock and the one that was delivered to me had no lock. Now Makro claims the display is different from what they have in stock and new ones don't come with locks. No one made me aware of this before my purchase. This is *********. The lock is a feature I need on my freezer.

I feel Makro is lying and doesnt want to replace my faulty freezer with one that has a lock. On the manufacturers website the freezer comes with a lock.

Helpful (0)

Replies (2)

Sana P's updateReviewer Update

11 Jun 2018, 10:03

I have not received a response from Makro via Hellopeter. I drove back to the store to query about my freezer. But I can't keep driving there to get answers. Someone needs to sort this out for me.

Sana P's update11 Jun 2018, 10:03

Reviewer Update

I have not received a response from Makro via Hellopeter. I drove back to the store to query about my freezer. But I can't keep driving there to get answers. Someone needs to sort this out for me.

Makro's replyOfficial

12 Jun 2018, 08:31

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Makro's reply12 Jun 2018, 08:31

Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya