JC
Jannie C
1 reviews | Active since Apr 2016
06 Jan 2020, 14:50
Makro Undelivered Online Order
After purchasing items on the Makro Website on 29 November 2019 I still have not received my order, today is 6 January 2020. I emailed Makro twice (with no response) and phoned 3 times. Each time I am told that they are following up with the courier company and that I must be patient. I think I have been patient far too long now. What can I as the customer do? How long should I still wait... Please someone help me with ideas on who I can contact other than the call center or using customer support emails?
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Replies (2)
Makro's replyOfficial
11 Jan 2020, 11:20Good day Jannie,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Makro's reply11 Jan 2020, 11:20
Official
Good day Jannie,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
JC
Jannie C's updateReviewer Update
15 Jan 2020, 09:01My order was finally delivered on 10 January 2020 (42 days later!!!). I really want I reason to change this rating, but I have none. I just will not use Makro online ever again. It took a lot of phone calls and complaining on different platforms to finally get what I ordered. This order costed me more than the money I spend, it costed met time, unpleasant emotions and airtime I will never get back. No one need this type of stress in their lives.
JC
Jannie C's update15 Jan 2020, 09:01
Reviewer Update
My order was finally delivered on 10 January 2020 (42 days later!!!). I really want I reason to change this rating, but I have none. I just will not use Makro online ever again. It took a lot of phone calls and complaining on different platforms to finally get what I ordered. This order costed me more than the money I spend, it costed met time, unpleasant emotions and airtime I will never get back. No one need this type of stress in their lives.