AS
Andrew S
1 reviews | Active since Sept 2012
07 Jan 2025, 18:38
MAKRO uncontactable
MAKRO is uncontactable by email. All my emails to multiple addresses including emails sent to me have bounced back. On order MAK***, I am still waiting for a delivery of one item and the collection and return of another item. Thus order was placed in December
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
10 Jan 2025, 14:23Hi Andrew,
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your return request.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your return request.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply10 Jan 2025, 14:23
Official
Hi Andrew,
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your return request.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your return request.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
AS
Andrew S's updateReviewer Update
12 Jan 2025, 06:55Hi there, Nobody from MAKRO has contacted me with regard to this order. Please help!
AS
Andrew S's update12 Jan 2025, 06:55
Reviewer Update
Hi there, Nobody from MAKRO has contacted me with regard to this order. Please help!
AS
Andrew S's updateReviewer Update
14 Jan 2025, 19:38MAKRO posted a reply indicating that they will be in touch, but have never contacted me, even after I sent an additional private request on hellopeter. I’m really annoyed that this is how a loyal MAKRO customer is treated
AS
Andrew S's update14 Jan 2025, 19:38
Reviewer Update
MAKRO posted a reply indicating that they will be in touch, but have never contacted me, even after I sent an additional private request on hellopeter. I’m really annoyed that this is how a loyal MAKRO customer is treated
Makro's replyOfficial
21 Jan 2025, 11:39 Hello Andrew,
Thank you for getting in touch with us, and we offer our sincere apologies for the delay in our response.
Please be informed that your inquiry has been forwarded to the Centurion store,
and we are currently in the process of actively awaiting their detailed feedback regarding the current status of your return request.
Once received we will revert back to you with regards to when you can expect this collection to be done.
We apologies for the inconvenience caused to you in this regard.
Bests,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Thank you for getting in touch with us, and we offer our sincere apologies for the delay in our response.
Please be informed that your inquiry has been forwarded to the Centurion store,
and we are currently in the process of actively awaiting their detailed feedback regarding the current status of your return request.
Once received we will revert back to you with regards to when you can expect this collection to be done.
We apologies for the inconvenience caused to you in this regard.
Bests,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply21 Jan 2025, 11:39
Official
Hello Andrew,
Thank you for getting in touch with us, and we offer our sincere apologies for the delay in our response.
Please be informed that your inquiry has been forwarded to the Centurion store,
and we are currently in the process of actively awaiting their detailed feedback regarding the current status of your return request.
Once received we will revert back to you with regards to when you can expect this collection to be done.
We apologies for the inconvenience caused to you in this regard.
Bests,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Thank you for getting in touch with us, and we offer our sincere apologies for the delay in our response.
Please be informed that your inquiry has been forwarded to the Centurion store,
and we are currently in the process of actively awaiting their detailed feedback regarding the current status of your return request.
Once received we will revert back to you with regards to when you can expect this collection to be done.
We apologies for the inconvenience caused to you in this regard.
Bests,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,