eS
ebrahim S

1 reviews | Active since Jul 2013

28 Mar 2017, 22:01

Makro unboxed deals trash

<p>I bought a ryobi cut off saw from them last month from one of their tables, it was missing some parts (bolts, washers and cutting disc) and was out of boxed but was at a good price so I bought it. Ordered the replacement parts through ryobi and waited a few weeks for them to arrive, finally got to fit everything and use it and the first test goes fine. Then I get my imported alloy mendral bends ( which no one sells in port elizabeth and I had to import from china) attempt to cut the bend to size and the saw trips the mains and resulting in a s**** part that had to be thrown away. Take it to makro the weekend and they say it will go for repairs which takes 21 days, I accept reluctantly. A week later I get an SMS and I go collect it on Saturday after it's been "repaired", the Sunday I decide to use it again, again I test it with no part and it goes fine, second time I put another one of my imported mendral bends and try to cut it again it trips mid cut pulling the tube out the vice and the tube is again ruined. So now I'm two mendral bends short which I had specially imported and the cut off saw isn't working!<br />the following Tuesday I take the saw in for a refund or replacement because I don't see why I should continuously have to repair a saw, I tell the manager on shift that I don't want it and I need a replacent or refund, they willing to refund me what I paid but when I ask about the parts I bought and the imported bends that are wasted because of the faulty cut off saw they sold me, they tell me they can't help I must try to claim it from ryobi. Ryobi werent the ones who sold me a faulty tool that they had no business selling, their parts were perfectly fine, it is the tool makro sold me that made made me waste my money on replacement parts, it is the tool makro sold me that destroyed my imported alloy tubing.<br />then the manager has the nerve to tell me that I should take it to ryobi and watch them test the saw to prove that it was faulty, I'm sorry but why should I have to go through all that hassle over a faulty saw that makro sold me? Why should I lose money on parts and materials because makro sold me something defective that belongs in a ******* bin???<br />this is totally unacceptable!!!</p>

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Replies (3)
Makro
Makro's reply29 Mar 2017, 07:53
Official

Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.

Regards

Mbali Makhanya

Makro
Makro's reply24 Apr 2017, 13:54
Official

Good day,

Thank you for your enquiry and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

eS
ebrahim S's update24 Apr 2017, 15:20
Reviewer Update

No it has not been resolved, no nobody has contacted me!