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Burton M

1 reviews | Active since Oct 2011

11 Jul 2020, 14:04

Makro unacceptable service

I bought groceries online in March and I did not receive them after 2 months during the lockdown so I cancelled the purchase. I have not get a refund and my account indicates that delivery is still in progress from 5 April. I have phoned in numerous occasions for my refund and they say they are awaiting the goods from the courier before the give me a refund.

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Replies (4)
Makro
Makro's reply13 Jul 2020, 08:41
Official
Good day Burton,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
BM
Burton M's update15 Jul 2020, 11:12
Reviewer Update
This standard reply and lack of feedback on my problem just proves the lack of concern for customers
BM
Burton M's update28 Aug 2020, 12:47
Reviewer Update
PATHETIC
IMG_0671 3.jpg 41.02 KB Remove IMG_0671 3.jpg 41.02 KB
BM
Burton M's update28 Aug 2020, 12:48
Reviewer Update
This is Makro 6 months later