Makro unable to to REFUND my money

Cancellation order - MAK***

Makro cancelled an online order. Refund couldn't be made due to EFT. 30 December I sent the proof of bank account and my ID. I sent a number of emails asking for an update. On Monday 6 January 2025 I called and it was escalated. I called Tuesday, 7 January for an update - it was escalated to the finance department, I was told to wait 48 hours - NO FEEDBACK.

Called On Thursday, 9 January asked for escalation to a Supervise. No Feedback.

Saturday, 11 January 2025 received an email saying the refund was made. Monday, 13 January 2025 I emailed and then called because the money was not in my account and NO FEEDBACK!!!