Makro - unable to provide service paid for

I purchased a Defy 24 000 BTU aircon from Makro last week. I paid for the product, delivery and installation. From a Giant like Makro you would expect that to mean that all i need to do is press the remote and the product will work after installation. Makro charged me around R16k for the aircon, around R250 for delivery and then about R1950 for installation. After installation by Makro contractors, the guy told me that the electrician can come around on Monday for an additional R1500 at least to get it connected to the mains (DB board).<br> <br> Nobody informed me that the product cannot be used on a normal plug and must be connected to the DB board. I called the office of the contractor to find out why they havent come to connect it to the power and they tell me that its not their job to arrange it. Once the aircon is \physically installed"the customer must arrange his own electrician to connect the item. <br> It is totally unprofessional for a company like Makro to sell an item and not inform the customer of additional costs and that installation doesnt include connection. What would have been so difficult for Makro to be honest and advise me upfront? So i have an aircon but cannot use it"""