Makro unable to delivery on promises

Good day, I would like to say that your online ordering system is really outdated and inappropriate for today's modern times. I was requested by my local Makro office to place an order online as they did not have stock locally. I placed the order on the 26 November 2021, to date, have still not received the order. I know one laptop is not a huge order for you, however I have a need to do work and this delivery is hampering my performance. I believe you guys might need to consult with someone who specializes in online ordering as you only send one email out once the order is placed and that is that. Customers are never informed when the items have been handed over to the courier for delivery, your system does not cater for delivery of items that are in stock and advising clients when items are on back order. No-one seems to man the Zendesk on the main website and not even sure if I will get any response on this platform either. This is my worst online experience I have ever encountered, I hope you could become more customer centric moving forward. Please let us know when you have finally solved the mystery of the online ordering systems for the 21st century. The order was finally cancelled on 15 December 2021, had to wait 7 working days for the refund to be processed back into my account. I have also emailed support requesting a refund on an outstanding voucher that is due to me due to the looting that occurred in July 2021. Nothing has been communicated to me with regards to this refund. I guess to save myself stress, it is easier to right off R1 600, rather than wasting the amount on phone calls trying to get through to these guys.